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USPS saga


I have had difficulties getting my mail forwarded.

I filled out a change of address form online. I received a letter in the mail that I needed to redo it because there was a problem. I logged in and I wasn't able to do it online, so I contacted USPS.  What I was told floored me. I was told I couldn't do it online because I closed my PO Box on 6.29.2020.  Why did this surprise me?  Well, on 6.29.2020 I went to my local USPS to close the PO Box. A black man took my info and key.  He seemed annoyed that I was turning the key in and told me that he didn't need the key and the box was closed. He didn't give me a receipt. I didn't find out until the 7th of July that the box wasn't closed. I closed it online and contacted USPS.  I have been refused a refund that I paid for the box because it wasn't closed until the 7th of July. Now I was told by USPS that I closed it on June 29th. So which is it I closed it on June 29th or July 7th? I think USPS changes their story on how it fits their needs.  After contacting USPS, I was told I had to fill out a paper change of address. I was instructed to go into a USPS location, but I declined because of Covid-19. USPS agreed to send it to me. I received it, filled it out, and placed in the mailbox.  I received a phone call from USPS making sure that I filled out the paperwork and returned it. 

I am still being denied a refund for the monies that I paid to USPS.  A postal worker instructed me to dispute the charges with the bank to get my refund for the closed box, so I have done this and I am waiting for a final decision from the bank.

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